FAQs
More FAQs- What is that smell?
- How do I keep track of non-restorable items?
- What about special items?
Usually, if it smells like mould, it is mould. Mould or mildew odours are due to the presence of fungi in the air, inside pipes or walls, or hidden in other parts of your home. Mould is thicker than mildew, so if the smell is particularly strong, that’s a clue that it’s mould and you need to act fast to prevent further growth.
We recommend you make a list of items (including food items) deemed non-restorable. You can obtain a form for this purpose from your insurance company. Make a copy for your insurance company and keep one for yourself.
Some items require restoration by specialists. Working with your insurance claim representative, we can help you identify these items and locate a qualified restorer.